Frequently Asked Questions for Famillies

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Frequently asked...

A: A self-employed carer is an independent professional who provides care and support services to clients on a flexible basis. They work directly with individuals or families, rather than being employed by a care agency, allowing them to offer more personalised and consistent care. Different terms for a self employed carer include personal assistant and a private care worker, all the same role.

A: Unlike agency carers, self-employed carers manage their own schedules, clients, and services. This often means you work with the same carer every time, building trust and continuity, rather than having multiple carers assigned by an agency of which you have no control.

A: Services can vary but often include personal care, companionship, help with meals, medication reminders, daily chores and even support with hobbies or outings. It’s best to discuss your needs with the carer directly to see if they can meet them.

A: Start with trusted sources like the Professional Carers Network, where carers are vetted and supported. You can also ask for recommendations from people in your local area as great carers soon build a good reputation.

A: Yes, professional self-employed carers typically have public liability insurance to protect themselves and their clients. All carers who are emmbers of the Professional Carers Network all have gold standard insurance included in their membership.

A: Absolutely. Most professional carers will already have a valid DBS check (Disclosure and Barring Service). If not, they can apply for one, and you can request to see the certificate for peace of mind.

A: Payments are typically arranged directly with the carer. Some prefer bank transfers, while others may use invoicing systems. Always agree on rates and payment terms upfront.  The usual practice is for the carer to invoice at the end of the month what they have worked that month and it is etiquette to pay the invoice within 7 days.

A: This depends on the arrangement. Some carers work with a backup partner or network who can step in if needed. Some family members prefer to be the back up plan so their loved one doesn’t have to have too many different people involved. Discuss contingency plans early to avoid surprises.

A: Many self-employed carers have formal care qualifications and years of experience. You can ask for evidence of their training or references to ensure they have the skills you need. ( But often it is the nature and personality of a carer that makes them exceptional, not the qualifications on paper they hold!)

A: Communication is key. If you’re not happy, have an open discussion with your carer. Most carers are happy to adapt their approach. If it’s not the right fit, you’re free to end the arrangement and find someone else.  A great carer will also be happy to end things too, occasionally people don’t always ‘match’ well and it doesn’t necessarily mean it didn’t work, it just means you need to find a better match.

A: Self-employed carers offer flexibility, consistency, and a personalised approach. You’re in direct contact with the person providing care, which often leads to a better experience for everyone involved.  It’s also often cheaper than a big care agency, a better service and your loved one will look forward to their care visits. In my eyes its a no brainer really!

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Our Partners & Testimonials

Barbara McCormickBarbara McCormick
16:45 09 Dec 24
Maria is the most caring person I know. She goes above and beyond for her clients. Maria helped me on my journey to become a self employed carer myself a couple of years ago, the best decision I've ever made.
Jenni PalmerJenni Palmer
13:11 09 Dec 24
PCN is really useful, has helped me grow a self employed carer, thinking about things I hadn’t thought of before and how important other things are. I am now fully booked thanks to help from Maria. Definitely worth joining
Lisa GriffithsLisa Griffiths
09:43 09 Dec 24
Maria is very professional and efficient with any of my queries. I feel fully supported. PCN is like a comfort blanket for Private Carers/companions.
Archie DobbinsArchie Dobbins
10:55 09 Sep 24
Pros: The induction process was quite quick and in depth and you learnt a lot both hands on and taught. The staff in the office and out in community are very warm and personable. A range of support networks are available from fellow carers to supervisors and management. It’s a job that makes you feel like you make a positive impact.Cons: In community it can be difficult to manage timings and physically demanding when you’re walking a lot.
Miffy SmithMiffy Smith
10:32 02 Jun 24
The supervisor had preprinted the agreement based on the incorrect referral. This was subsequently discussed, revised and agreed between all parties.Unfortunately, the supervisor did not update the information at the office. Consequently, Carers are not adhering to the revised times.This has had a negative impact on the client’s health and wellbeing, their family and other health care visitors.As you are paying for Carers to work to your agreed schedule, it is seriously worth considering other care agencies this before you commission Professional Carers.
Caitlyn SwanickCaitlyn Swanick
11:42 07 May 24
Leah MLeah M
10:14 03 May 24
The recruitment process was quick and done well, the training before starting the job was great, very informative and the team were amazing, very helpful if you ever needed to ask a questionleah millington
YvonneNYvonneN
16:27 24 Feb 24
Brilliant company and very professional! Fantastic carers, always on time and great at motivating my mum. Thankyou! X
Kirsty CooperKirsty Cooper
13:04 24 Oct 23
I have worked with professional carers for around 4 weeks now, I started my 3 day induction the week after my interview which was thorough and covered all bases that I would need to know once I was out working , once my DBS was back I did 2 shadow shifts which really gave me a feel for what I would be doing once working alone and this really help me when I went out on my first independent run. The staff are great and are there if you need anything and I am thoroughly enjoying my time with the company and can’t wait to see what’s ahead for me.Kirsty cooper
Debbie MurrayDebbie Murray
14:58 12 Sep 23
Almost three years working for professional carers, I've never really felt valued by management until working here. Training is frequent and mandatory. There is always someone available if you have an issue. All the staff I've come across in or out the office are lovely. I've heard a few negative things about other care companies I'm happy I'm at the right one. The clients always come first and the carers are paid better than most. This is also the first job as a carer (of 20 years) that I've been paid over minimum age.
Christopher CarlileChristopher Carlile
09:25 26 Jul 23
As a new member to Professional Carers I have settled into what I feel a lovely compassionate company within 3 weeks. The recruitment, online training and thorough induction/training has all been done correctly and was extremely useful. Following some not so nice experiences, Professional Carers are as they say, caring to their service users and staff also, many thanks
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